Waterman’s Skateboard Completes ready to roll | Cookies Holiday Drop 1 in stock now

Customer Service FAQ's

Accepted Payments:

In-Store we currently accept Visa, Mastercard, Discover, AMEX, Apple Pay, and Cash. Online we currently accept PayPal and Amazon Pay.

Shipping

We use UPS Ground, unless otherwise stated. Please let us know if you need expedited shipping. We ship only to the Continental 48 US States. Shipping rates are UPS Ground rates calculated by size and weight by Shopify. Currently Free Shipping is available for orders over $100. Enter Promo Code Free Shipping to receive your discount. Some exceptions may apply.

Please be ready and prepared to receive your shipment upon arrival. Tracking will be provided. Be wary of "Porch Pirates". These thieves are everywhere now and will steal an unattended package left at your door. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If your package has not arrived in the designated time frame, please contact UPS with your tracking information. If you require insurance for your package, please contact us prior to purchasing.

Return Policy and Cancellations

At this time we do not offer returns, exchanges, store credit, or credit back to your card or PayPal or cash back. Please be sure about your purchase before checking out or leaving our store. Once an order has been confirmed, there are no cancellations. We retain the right to cancel an order at any time for any reason. If for some reason the product you receive is incorrect by our mistake, contact us and we will fix the problem.

Warranty

There are no warranties available for the advertised products on this website or in-store. If you have a concern regarding a potential purchase, please contact us prior to making the purchase and we can answer any questions that you may have.

Privacy Policy

We do not share any of your information with outside parties. Our site is run though Shopify. We use PayPal for processing and Jilt and Gmail for email services. Please contact these specific entities for their privacy policies.

We do not store any payment information.

Our site is fully protected and secured by Shopify.

Terms of Service

By using our site, you agree to all of our policies and statements herein. We reserve the right to change our policies and terms of service at any time. If we do decide to change our policies at any time, we will post them to our site. Please be sure about your purchase before placing your order and/or leaving our store. If you have any questions about a product, please let us know ahead of time so we can help you. We want you to get what you want and be happy! Thank you.

Contact Info

Email: watermansupplyco@gmail.com
IG: @watermansupplyco
Text Line: (512)839-1171