Customer Service FAQ's
In-Store we currently accept Visa, Mastercard, Discover, AMEX, Apple Pay, and Cash. Online we currently accept PayPal, Amazon Pay, Apple Pay, Visa, Mastercard, Discover, and AMEX.
We use UPS Ground, unless otherwise stated. We ship only to the Continental 48 US States, residential addresses. Shipping rates are UPS Ground rates calculated by size and weight by Shopify. Please be ready and prepared to receive your shipment upon arrival. Tracking will be provided. Be wary of "Porch Pirates". These thieves are everywhere now and will steal an unattended package left at your door. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. If your package has not arrived in the designated time frame, please contact UPS with your tracking information. If you require insurance for your package, please contact us prior to purchasing.
Return Policy and Cancellations
Due to unprecedented times, we recommend confirming your footwear and/or apparel sizing and choices prior to ordering and/or purchasing. In order to protect the health and safety of all our customers, we are no longer offering "try-ons" of apparel and/or footwear items.
We do not offer returns, exchanges, store credit, or credit back to your card, PayPal, Amazon Pay, Apple Pay, Google Pay or cash back. Please be sure about your purchase before checking out or leaving our store. Once an order has been confirmed, there are no cancellations. We retain the right to cancel an order at any time for any reason. If for some reason the product you receive is incorrect by our mistake or a confirmed manufacturer defect, contact us and we will fix the problem. If the incorrect/faulty product is to be returned to us, we will provide you with return instructions. We do not refund shipping costs.
There are no warranties available for the advertised products on this website or in-store. If you have a concern regarding a potential purchase, please contact us prior to making the purchase and we can answer any questions that you may have.
We do not share any of your information with outside parties. Our site is run though Shopify. We use PayPal, Amazon Pay, Apple Pay, and Authorize.net for payment processing. We also use Google Analytics for marketing information and Jilt, Seguno, and Gmail for email services. Please contact these specific entities for their privacy policies.
We do not collect and/or store any payment information.
Our site is fully protected and secured by Shopify.
Terms of Service
By using our site, you agree to all of our policies and statements herein. We reserve the right to change our policies and terms of service at any time without exception. Please be sure about your purchase before placing your order and/or leaving our store. If you have any questions about a product, please let us know ahead of time so we can help you. We want you to get what you want and be happy! Thank you.